If a decoder will not hold a channel list, a soundbar drops out mid-film, or you want a second opinion before signing up for another monthly plan, write to us with the model number and what you have already tried. We answer in the order messages arrive, and device questions get priority over general enquiries.
Messages sent after hours are read the next working morning. During Stage 4 load shedding and above, replies can slip by a day because the test bench loses power with everything else.
Email first with the make, model and firmware version. We will confirm whether the unit fits the current test queue before you courier anything. Include the remote and power supply, and note any faults you already know about.
For subscription or billing questions, contact the provider directly. We do not manage accounts or process cancellations on your behalf.
Care starts with knowing who to ask. If a decoder will not hold a channel list, a soundbar drops its HDMI handshake after a firmware update, or you want to send a smart TV box in for a long-term test, pick the route below and we will take it from there.
We answer in the order messages arrive, and we read every one. Test requests and device queries get a reply with the next practical step, not a generic acknowledgement.
Best for device test requests, correction notes and questions about a specific review. Include the model, the firmware version and what you already tried.
Reply within two working days.
Quicker for setup problems you are standing in front of right now, like a decoder that will not rescan or a TV box stuck on the wrong region.
Same-day callback if the line is busy.
Send the unit, remote and power supply. We log setup time, data use per hour and app store gaps, then return it with the notes.
60494 Nieuwoudt Pines Apt. 490
Reddyshire, FS 2445
Allow up to three weeks for a full write-up.
Not sure which route fits? The help page covers the questions we get most often, and the privacy page explains what happens to the details you send us.
We publish a new hands-on write-up most weeks: buffering logs from a 50 Mbps fibre line, data used per hour, subtitle drift on older smart TV boxes, and what a firmware update quietly broke. If you are still deciding between a decoder, a streaming box and a soundbar, the notes we send out are usually enough to narrow it down.
No daily mail, no partner offers. Just the review, the settings we used, and the parts that did not work.